Coronavirus (COVID-19) Infection Prevention & Control Policy




Serenity Steps


All of us have been affected by the coronavirus (COVID-19) pandemic.  I pray that none of you have been personally affected and that this finds you all safe and well. 


I have missed being able to offer you the treatments that I know you love, and I am looking forward to seeing you again as soon as possible.


My priority is to keep you as safe as possible, and prior to re-opening the salon I have implemented a number of changes which I would like to make you aware of. During the time the salon has been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that I operate that you will notice when you next visit.


Booking Appointments


If I feel ill or have symptoms of C0VlD-19, I will self-isolate immediately and not come into the salon. This may mean that I will have to cancel your appointment at short notice. I appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again or ask for a full refund/voucher.


If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise me as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to COVID-19 related illness.


Visiting the Salon


For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this could mean that you come into contact with other clients who are just leaving.


I have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client.


All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. 


Wherever possible I will utilise environmentally friendly, single use items during a treatment, that will be disposed of safely after use to protect you from cross infection.


You will have access to soap and hot water to wash your hands with as soon as you enter the salon and I will also have hand sanitiser available for you to use when you come into the salon.


I will understand and will not be offended if you wish to wear a facemask or wear disposable gloves when you visit the salon and during your treatment if this is appropriate.


Please do not be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / aprons where appropriate.


I can confirm that the laundering of salon towels and uniforms is a priority I can assure you that all salon laundry is washed at 60 degrees C or above.


All disposable items are bagged and safely removed from the treatment area between each client.


My treatments


I have carried out a risk assessment on all treatments and have decided that some treatments cannot be provided until further notice (please ask for details).  This is due to the close proximity in which I am required to work at to carry out these treatments. 


During your treatment


I understand the importance of hand hygiene and we will ensure that I wash my hands in accordance with NHS recommendations before the start of your treatment.


I will try to make your treatment as safe, comfortable, and enjoyable as possible. If you have any concerns about your treatment, please let me know and I will do what I can to satisfy you.


After the treatment


To avoid the handling of cash, I would prefer if you could pay for your treatment by card / online / or in advance using bank transfers.


All of these procedures have been implemented for your safety and mine.   We will continue to take advice from the Government and the NHS regarding safe practice and will amend as necessary.


Thank you for your understanding.


Yvonne Clarke

Salon Owner



16 June 2020




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